LEDs/Lights Are Not Working Properly

What to do if the Lights Don't Function as Expected

Note: Customer service contact: info@bryghtlabs.com

When contacting customer service, please provide a video or at least a photo of the issue, to help facilitate troubleshooting.

  • No LEDs turn on
    • Make sure the board is charged.
    • If the board is charged and sill there are no LEDs contact customer service.
  • Only some LEDs turn on
    • Contact customer service.
  • Purple lights on starting ranks
    • This if often the result of putting the pieces on the wrong side of  the board. Make sure that the white pieces are on the 1st rank side and the black pieces are on the 8th rank side.
  • Lights randomly turn on and off
    • This is often due to an electrically noisy environment. See the article on LEDs Flickering.
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